Management and Conflict Resolution

Course Details

Institute:University of the Fraser Valley

Length of the program:15 hours

Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.

Trade:Construction Trades, Environmental Trades, Hair & Esthetics, Hospitality, Manufacturing, Maritime Trades, Transportation Trades
Mode:In Person,Online,Hybrid
Cost:$297
Funded by:n/a

Areas of Demand:

Programs and courses are subject to change without notice.