AUTO 2160

Automotive Service Advisor

Course Details

Institution:British Columbia Institute of Technology

Length of the program:27 (hrs)

This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.

Programs and courses are subject to change without notice.